“We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.”
Terms and Conditions
Rooibok Sport Terms and Conditions Application and Consumer Protection
These General Terms and Conditions (the “Terms”) apply to the purchase agreement that you, as a consumer, enter into with rooiboksports.com, organization number 780421-3655, hereinafter referred to as ” Rooibok Sport “. In order to utilize your interests as a customer, the provisions of the Consumer Purchase Act (SFS 1990: 932), the Distance and Home Sales Act (SFS 2005: 59) and the Personal Data Act (SFS 1998: 204) are applied to all purchases at www.rooiboksports.com.
Rates and Fees
The prices quoted on our websites are quoted including VAT. The prices include free shipping and free return within Sweden, for purchases for at least SEK 1,000. Special fees apply for invoice layouts and for unresolved packages.
Establishment of Purchase Agreements
A purchase agreement is established when your order has been confirmed by Rooibok Sport via email to the email address you specified when ordering. By ordering you accept these Terms. Rooibok Sport does not enter into agreements with minors (under 18) without the consent of the goalkeeper. At present, agreements can only be concluded with customers with delivery addresses in Sweden.
Rooibok Sport reserves the right to cancel an order without further justification. Rooibok Sport reserves the right for any image and writing errors on the site, such as errors in description, product specification, prices and price adjustments. In case of incorrect price for an item you ordered, we will endeavour to notify you and await your approval of the corrected price before proceeding with the order. Rooibok Sport reserves the right to claim money from customers by showing too low an incorrect price.
In the event of any errors in stock status, Rooibok Sport reserves the right to correct this in retrospect. If the item is discontinued or otherwise unavailable, Rooibok Sport is not required to provide the item but may suggest an alternative item.
Rooibok Sport uses the following shipping options:
- Item letter: for smaller items that can be delivered in the mailbox
- Packages: the goods are shipped with Postnord and delivered to nearby service agents. Customer will receive an email when the order has been shipped from Rooibok Sports
- Our delivery time is 2- 5 business days from Rooibok Sport confirming your order via email. If the product is included in the order range, the delivery time is a maximum of 14 days. If a shipment against the presumption is delayed, you will be contacted by customer service. Of course, you also always have the right to cancel the purchase.
Unsolved Parcels / Shipments
Packages that have not been picked up within fourteen (14) days will be returned to Rooibok Sports . If this happens, you will be charged a fee of SEK 299 for costs related to Rooibok Sport for administration, shipping, return shipping and handling. Unsolved packages are not covered by the right of withdrawal.
You, as a consumer, always Fourteen (14) days’ right of withdrawal according to the Distance and Home Sales Act. If you would like to return your item for exchange or repurchase during this time, contact Rooibok Sport at email: email@example.com, we will get back to you as soon as possible. The right of withdrawal applies provided that the goods are kept in essentially unchanged condition and that the packaging is in unchanged condition and that all labels are intact.
If a product differs from what follows from the agreement between you and Rooibok Sport or otherwise does not correspond to the description of the product given by Rooibok Sports , the item can be returned. Only original errors are covered by the right of complaint, for example the right of complaint does not cover errors caused by normal wear and tear. Should you receive a defective or incorrectly delivered item, you should contact customer service as soon as possible, but no later than within 14 days if the item is damaged upon delivery. Of course, we are responsible for shipping in case of deliveries and complaints. As a consumer, you have three years of right to claim under the Consumer Purchase Act. When approved, we send a new item. If there is no equivalent product available, we will provide a credit receipt.
When returning you are responsible for the risk of the goods, so it is important that the goods cannot be damaged during transport. The product must be unused and sent back in undamaged original packaging, all labels must remain and manuals must be sent. It is important that outer packaging is used and that tape or other material is not pasted on the original packaging. If we have received a return from a customer who has been injured during the shipment to us, it is your job as the customer to contact the responsible for the shipment. The customer has 14 days to resolve the situation with those responsible for transport and notify Rooibok Sports . Unless Rooibok Sport is contacted by the customer or responsible for the transport, you as a customer are held responsible for the damages.
After received and approved returns, refunds will be made within thirty (30) days of Rooibok Sport receiving the return. Repayment is only made by deposit into bank account, not cash.
To enable a possible return you need to be able to prove your purchase and Rooibok Sport recommends that you save order confirmation and payment reference as a receipt for your purchase.
Rooibok Sport will pay for shipping in exchange of goods. Rooibok Sport charges return shipping at an order value in excess of SEK 1,000. For information or assistance on returns that are not included in return and free shipping, contact Rooibok Sport customer service.
Note You as a customer must always save the receipt until we have confirmed the receipt of your return.
Rooibok Sport is responsible for goods that are damaged or lost during delivery to you. Claims for transport damage must be made within a reasonable time, but at the latest within two weeks. Therefore, upon receipt of the shipment, it is important to check that the goods are not transport damaged. Rooibok Sport recommends that you report any transport damage directly on site to the dispatch agent and then contact Rooibok Sports .
Rooibok Sport offers card and mobile as a payment option. Payments are encrypted via Rooibok Sport PCI-certified partners – Klarna and Swish.
Card payment can be made by Visa, MasterCard or other payment card that is specified as an alternative at the time of payment. Card number, card validity, CVC code must be entered. Unfortunately, it is currently not possible to pay with cards issued by a foreign bank. For card payment, Rooibok Sport uses encryption to ensure the security of card purchases.
In the event of circumstances beyond Rooibok Sport reasonable control, for example, in the event of amended legislation, government action, strike, blockade, sabotage, war, terrorism, fire, flood, natural disaster or similar events, Rooibok Sport obligation to execute the purchase agreement shall be suspended. as long as the circumstances prevail. If such a delay exceeds 2 months, both you and Rooibok Sport have the right to cancel the contract with immediate effect without any obligation to pay damages.
Rooibok Sport is responsible for ensuring that the personal data provided in connection with purchases is handled in accordance with the Personal Data Act. By accepting the purchase agreement with Rooibok Sports , you consent to your data being saved, to be able to process your order and complete the purchase, facilitate future purchases, enable updating of your order status and for sending offers from Rooibok Sports , via sms, e-mail or other direct mail. As a customer, you can view the saved data, change it or request deletion. You can also withdraw your consent to receive offers at any time.
We comply with the General Complaints Board’s recommendations and Swedish law in the event of a dispute.
About the Consumer Purchasing Act
The Consumer Purchases Act states what rights you have as a consumer when you buy a product in a business of a trader. In the law you will find, among other things, what rules apply if you are not satisfied with the product and what you can then demand from the seller. (SFS 1990: 932)
You always have the right to cancel an item before it has been delivered to you. The seller cannot then require you to complete the purchase and pay for the item. However, he has the right to claim compensation from you for costs he has incurred in connection with the order, for example shipping costs.
The six-month rule
In order for the seller to be responsible for the defect on the product, the defect must be original, that is, it already existed when you bought the product or when it was delivered to you. Errors that occur within six months are always considered to be original faults, which the seller must correct at no cost to you. However, he does not have to take responsibility for the error if he can prove that you caused it, for example by not following the care instructions or neglecting the item. After six months it is up to you to show that the product had an original defect.
The Personal Data Act (1998: 204), PuL, contains provisions on how to process personal data and what information should be given to those registered in different computer systems.
By processing personal data is meant any measure or series of measures taken in relation to data which, directly or indirectly, can be attributed to a natural person who is alive. This may include the collection, registration, storage, processing, transmission, disclosure and compilation or coordination of personal data.
Examples of personal information are name, address, telephone number, e-mail address, social security number and photos.
Purpose of Processing
Rooibok Sport processes your personal information, including when you:
- ordering goods
- Sign up for our subscription service for mailing lists, press releases and vacancies
- write to us or submit a notification of marketing, contract terms, price information or dangerous product
Right to Request Information
According to PuL, you have the right to request once a calendar year information about the personal data processed about you at Rooibok Sports . If you require such information, you must submit a written, signed request to us. Please note that a request via email or fax cannot be accepted.
Cookies are used on Rooibok Sports . These are small text files that are stored on the visitor’s computer, which among other things save personal settings and make it possible to follow what the visitors do on the website.